shipping information for products
Shipping
We ship to the U.S., Canada and the UK, and offer flat-rate pricing to keep things simple. Orders typically ship within 1 business day and arrive within 2-4 business days.
- Orders under $50: $5.95 flat rate
- Orders $50 and up: Free standard shipping
- Need it faster? We offer expedited 2-day shipping for $15
Returns & Refunds
We stand behind our products 100%. If you’re not happy, we’ll make it right.
Return window: You have 30 days from delivery to request a return or refund.
What’s covered:
- Damaged, defective, or incorrect items
- Items that didn’t meet expectations — we want happy plants and happy customers!
How to request a return or refund:
Email us at hi@houseplantresourcecenter.com with your order number and a quick description of the issue. We’ll respond within 1 business day.
Refunds:
- We’ll issue a refund to your original payment method once your return is received or your claim is approved.
- No restocking fees. No fine print.
Refund Process
Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be credited to your original payment method.
Non-Returnable Items
The following items are non-returnable:
- Opened / Used Items
Customer Support
If you have any questions or need further assistance, feel free to reach out to us at hi@houseplantresourcecenter.com. We're here to help!
